FAQ
Questions Before You Book.
The questions agents ask most often. Service-specific detail is on each service page.
All appointments are booked online. You choose the package, pick from the available times and pay at the time of booking — that is what secures the slot.
You can also call ADM on (239) 839-5971.
Photographs are delivered by the end of the following business day. Virtual tours and the floor plan normally come with them.
We edit and deliver Monday to Saturday. There is no editing or delivery on Sunday — so a Saturday shoot is delivered by the end of Monday.
Video follows 48 to 72 hours after the shoot — it takes longer than the stills because of the edit.
Cancel 24 hours or more before your appointment and you get a full refund. Between 6 and 24 hours before, there is no refund to your card — the booking's value goes onto your ADM account as credit, applied automatically to your next booking. Rescheduling is different: at 6 hours or more you can pick a new date, or ask us to hold your booking until you know it, and your payment simply moves with the booking. Within 6 hours, online changes aren't available — please call us. You can do all of this from the booking in your Client Area.
Please make sure the property is accessible and photo-ready when our photographer arrives. If we can access the property but it has not been prepared, we will normally photograph it as presented. An unprepared property does not automatically qualify for a refund, free return visit or extensive complimentary digital cleanup.
You do not need to be there. Some agents stay for the whole shoot, some meet us at the start, and plenty do not attend at all — we are quite comfortable working directly with the homeowner. What does matter is that the property is prepared and the access works.
Yes. Every ADM package includes a Zillow 3D Home Tour (Matterport 3D tours are a separate, optional service), together with a schematic floor plan.
Virtual staging is $20 per photograph. It is ordered after your shoot, once your photographs are delivered — you choose which photographs to stage — so it is not something you add when booking.
Advanced Digital Decluttering is $10 per photograph. It is for removing a distracting item from a finished photograph — it works well in the right situation, but it is not a substitute for preparing the home, and not every removal is practical or looks natural.
You get an email with download links for everything captured, plus the links to the property website.
Everything for your existing orders lives in your ADM customer portal — that is where you log in, view a project and download your delivered media.
Once payment is confirmed, eligible completed media will normally unlock automatically.
Yes. Aerial photography is included in every ADM package.
We fly whenever it is legally and operationally possible, but not everywhere qualifies. Airspace rules, FAA restrictions, weather and technical limits all apply — near an airport we may be held to a lower altitude, and sometimes we cannot fly at all or have to bring it down mid-flight.
Usually not worth cancelling. A forecast showing cloud, dark skies or rain somewhere in the area often does not match what actually happens at your property at your time — so we watch the weather on the day, near the property itself, and call you if it genuinely looks unsuitable. Cloud alone is not a reason to move a stills shoot: we can replace skies and give you a bright blue-sky exterior.
We cover all of Lee County and all of Collier County, plus Charlotte County as far north as Port Charlotte. Port Charlotte is our northern boundary.